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Delivery & Returns

For any information regarding delivery & Returns, please contact us:

Phone: +44 0333 344 2610

Email: info@jbwatches.com

 

JB Watches offer free delivery on all orders within the UK


Delivery Notifications: You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number so you can track it online right to your door.

Delivery Time-scale: The delivery time-scale is specified on the product page to indicate when you will receive your order (does not include mobile version). We always aim to process every order within 24 hours after it has been placed. Next day delivery only applies for next working day and therefore if an order is placed on Friday, it will most likely be delivered on Monday. Orders will not be delivered during national holidays.

Express Delivery (1-2 days): We offer an express delivery option (£2.50) among other delivery methods, which stands for a not guaranteed next day delivery and therefore can take 1-2 days.

Next Day Delivery: All next day delivery orders placed before the cut-off time will be processed and despatched same day to be delivered the following business day.

Delivery cut-off time: All orders which are not placed before 2pm will only be dispatched the following business day.

International Deliveries: The delivery estimate on the product page does NOT apply for international deliveries. International orders are shipped by Royal Mail International, or private couriers such as FedEx or UPS and is usually £12.00 (depending on country) to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days.

Returns: As long as the item(s) are returned as new in their original packaging we can offer a full refund or an exchange.

If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact JB Watches within 7 days of receipt of your shipment to make the necessary corrections.

Under the United Kingdom's Long Distance Selling Regulations, you have the right to cancel your order for any item purchased using JB WATCHES and receive a full refund within 30 days.

  • When received, all returns are examined by no less than two members of staff in order to determine the condition of the item, the nature of the return request and the action to be taken.
  • As soon as this has been done, you will be contacted by a member of our staff who will inform you of the status of the return.
  • All returns are usually processed on the day they are received but please allow up to 7 days to process from the time the return was received.

Free UK Returns: We offer a pre-paid label for all UK returns so that you do not have to spend any extra money when returning your item to us.

Faulty Item: If the item you received is faulty, please contact info@jbwatches.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item: If the item you received is not what you originally ordered, please contact info@jbwatches.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.